Australians love their food delivery apps, but not all apps are created equal.

AI-native brand data platform Ubiqitum has published the findings of its latest food delivery app index, which shows Uber Eats comfortably in the lead, while DoorDash and Menulog carve out their own strong positions.

The index, which tracked usage and brand response (i.e. how Australians feel about their favourite apps), scored the nation’s foremost delivery apps based on awareness and visibility, trust and reliability, experience quality, value and perceived fairness, cultural connection and momentum and advocacy.

The criteria are designed to gauge how front-of-mind each app is for customers, how reliable it is, how user-friendly consumers find the interface and other key consumer-driven insights.

These elements are weighted, benchmarked, and normalised to reflect sector realities. The result is a single score that balances both rational and emotional measures of favourability.

Uber Eats on top
Uber Eats holds the crown with a score of 86.7, well ahead of its competitors. According to the findings, “Uber Eats sits on top because it scores highly across every dimension. Its visibility is unmatched, its app experience is polished, and consumers rate its reliability as best-in-class. The 86.7 reflects not just dominance in scale, but the feeling that Uber Eats is the ‘default’ for food delivery in Australia.”

DoorDash closes the gap
DoorDash ranks second, just a few points behind at 82.9. This position comes from perceptions of reliability and speed, according to Ubiqitum. “Consumers see it as accurate and dependable, especially in suburban and regional delivery. Its awareness trails Uber Eats slightly, but high trust scores lift its position,” the index finds.

Menulog holds on to community ties
Menulog comes in third at 79.4, reflecting its deep cultural and local ties. “Its long-standing partnerships with independent restaurants score well for connection and value. But experience quality and speed trail its competitors, keeping it below Uber Eats and DoorDash,” notes Ubiqitum.

Deliveroo and EASI in the niche lane
The index also shows that Deliveroo’s 74.8 shows “respectable recognition and an urban customer base, but gaps in national coverage and a weaker cultural connection lower its favourability”, whereas EASI’s 71.6 demonstrates the power of niche loyalty. “Strong cultural resonance with Asian cuisines boosts its cultural connection score, but limited visibility and weaker advocacy hold it back from higher favourability.”

Ubiqitum’s scores reflect the full picture of favourability, not just how often Aussies order, but whether they trust, value, and emotionally connect with the brand delivering their meals.

Source: Ubiqitum, Australia’s Favourite Food Delivery App; 18 August 2025