
Firehouse Subs has landed in Australia, and Brisbane made sure the first store opening was loud, proud and far from sub-par.
The US-born sandwich chain officially opened to the public at Westfield Mt Gravatt on July 2, with more than 100 customers queued before doors opened and a line that stretched through the food court for the rest of the day.
First in line was Zillmere local Jacob Batman, who waited two and a half hours and walked away with the golden sub: a prize giving him 365 free subs, or a full year’s worth of Firehouse Subs.
The second person in line also scored a win, receiving a voucher for one free sub every week for the next year. Everyone who queued on launch day was also served free fries, keeping good on the brand’s opening-day promise.
Strong international opening
The big launch followed the brand’s Australian soft opening on June 24, when Firehouse Subs opened its first local restaurant ahead of the public grand opening. By its second day of trade, the Mt Gravatt store had recorded one of the brand’s strongest international opening results to date, with early demand driven by organic word-of-mouth and social media interest.
It is a major first step for Firehouse Subs in Australia and the wider Asia Pacific region, with the brand beginning its national rollout alongside ASX-listed master franchise partner Retail Food Group, RFG.
As for what Brisbane is ordering, the Brisket & Cheddar sub led sales across the store’s first week of trade, followed by Steak & Cheese and Pastrami. On the official grand opening day, Brisket & Cheddar was again the crowd favourite.
Firehouse Subs Executive Chairman of the Board Peter George said the response had surpassed every expectation and benchmark set for the brand’s Australian debut.
“We knew Australians were ready for a seriously good sub, and the brand has had a loyal following here from afar for years,” George said.
“What we didn’t anticipate was breaking every international benchmark in our first days of trade, on a soft opening day, before our marketing had even begun. Brisbane has sent us a very clear message about what it wants from a lunch occasion; we’re working flat out to keep up and the grand opening day proved that message loud and clear.”
Lucas Alperi, Vice President, Firehouse Subs, International at Restaurant Brands International, said, “Brisbane has given Firehouse Subs an exceptional first welcome in Australia and we’re encouraged by the strong response from guests in these early days.
“It reflects the appeal of our hearty, flavorful subs, our differentiated Firehouse Subs experience and the strength of our partnership with RFG.
“We’re excited to build on this momentum as we continue introducing more guests to the brand and bringing Firehouse Subs to more communities over time.”
The response gives Firehouse Subs a loud entry into Australia’s $1.7 billion sandwich market, with the brand offering lunch options from under $10 AUD and combo meals from under $16 AUD.
More Australian locations are expected to follow as the national rollout continues.
Source: alt/shift
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